Terms of Service

Please read these terms carefully before using OffboardSafe.

Effective Date: January 1, 2026  |  Last Updated: April 1, 2026

1. Acceptance of Terms

By accessing or using OffboardSafe (“the Service”), operated by Lafoba (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access the Service.

These terms apply to all visitors, users, and subscribers of the Service, including administrators, team members, and any other individuals who access the platform.

2. Description of Service

OffboardSafe is a cloud-based employee lifecycle management platform that helps organizations streamline onboarding and offboarding processes. The Service includes:

  • Automated onboarding and offboarding workflows
  • Task assignment and tracking for IT, HR, and management teams
  • Compliance monitoring and audit trail generation
  • Integration with third-party HR and IT systems
  • Reporting and analytics dashboards

3. Account Registration & Responsibilities

To use OffboardSafe, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring that all users added to your organization’s account comply with these terms

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. Subscription Plans & Billing

OffboardSafe offers multiple subscription tiers to meet the needs of different organizations:

  • Trial (Free): Limited access for up to 5 employees, 1 admin user, and basic workflows. No credit card required.
  • Starter ($299/year): Up to 25 employees, 3 admin users, custom workflows, and email support.
  • Core ($699/year): Up to 100 employees, 10 admin users, advanced integrations, compliance templates, and priority support.
  • Enterprise ($1,499+/year): Unlimited employees and admin users, dedicated account manager, custom integrations, SLA guarantees, and premium support.

4.1 Billing Cycle

All paid subscriptions are billed annually. Your billing cycle begins on the date you subscribe to a paid plan and renews automatically each year unless cancelled before the renewal date.

4.2 Auto-Renewal

Subscriptions automatically renew at the end of each billing period. We will attempt to charge your payment method on file at the then-current subscription rate. You will receive a renewal reminder via email at least 14 days before your renewal date.

4.3 Price Changes

We reserve the right to adjust subscription pricing. Any price changes will be communicated at least 30 days in advance and will take effect at the start of your next billing cycle. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5. Payment Processing & Stripe

All payments for OffboardSafe subscriptions are processed through Stripe, a third-party payment processor. By subscribing to a paid plan, you agree to the following:

5.1 Payment Methods

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. All payment information is transmitted directly to Stripe and is never stored on our servers.

5.2 Stripe’s Terms

Your use of Stripe as a payment method is subject to Stripe’s Terms of Service and Stripe’s Privacy Policy. We encourage you to review these documents, as they govern how Stripe handles your payment data.

5.3 PCI DSS Compliance

Stripe is a certified PCI Level 1 Service Provider, the highest level of certification in the payment card industry. This means your credit card data is handled with the highest security standards. OffboardSafe does not process, store, or transmit cardholder data directly.

5.4 Payment Failures

If a payment fails, we will notify you via email and attempt to process the payment again. If payment cannot be collected after three attempts over a 10-day period, your subscription may be suspended until the outstanding balance is resolved.

5.5 Currency

All prices are listed in United States Dollars (USD). If your payment method is denominated in a different currency, your bank or card issuer may apply currency conversion fees.

6. Refund Policy

We want you to be satisfied with OffboardSafe. Our refund policy is as follows:

  • 30-Day Money-Back Guarantee: If you are not satisfied with a paid subscription, you may request a full refund within 30 days of your initial purchase or renewal.
  • Pro-Rated Refunds: Refund requests made after the 30-day window but before the midpoint of the billing cycle may be eligible for a pro-rated refund at our discretion.
  • No Refunds After Midpoint: Refund requests made after the midpoint of a billing cycle will not be honored. You will retain access to the Service until the end of the current billing period.
  • Downgrades: If you downgrade your plan, the change takes effect at the start of your next billing cycle. No partial refunds are issued for mid-cycle downgrades.

To request a refund, contact us at sales@offboardsafe.com.

7. Cancellation

You may cancel your subscription at any time from your account settings or by contacting our support team. Upon cancellation:

  • You will retain access to the Service until the end of your current billing period.
  • Your data will be retained for 90 days after the end of your subscription, after which it will be permanently deleted.
  • You may export your data at any time before deletion through the platform’s data export feature.

8. Acceptable Use

You agree not to use OffboardSafe to:

  • Violate any applicable local, state, national, or international law or regulation
  • Upload or transmit malicious code, viruses, or harmful data
  • Attempt to gain unauthorized access to the Service or other users’ accounts
  • Use the Service to store or process data unrelated to employee lifecycle management
  • Resell, sublicense, or redistribute access to the Service without written authorization
  • Interfere with or disrupt the integrity or performance of the Service

9. Data Ownership & Intellectual Property

Your Data: You retain full ownership of all data you upload or create within OffboardSafe. We do not claim any intellectual property rights over your content.

Our Platform: The OffboardSafe platform, including its software, design, logos, and documentation, is owned by Lafoba and protected by intellectual property laws. You are granted a limited, non-exclusive license to use the Service for the duration of your subscription.

10. Data Security & Privacy

We take the security of your data seriously. OffboardSafe implements industry-standard security measures including:

  • 256-bit SSL/TLS encryption for all data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Role-based access controls
  • SOC 2 Type II compliance (in progress)

For details on how we collect, use, and protect your personal information, please review our Privacy Policy.

11. Service Availability & SLA

We strive to maintain 99.9% uptime for the OffboardSafe platform. However, we do not guarantee uninterrupted access and are not liable for downtime caused by:

  • Scheduled maintenance (communicated at least 48 hours in advance)
  • Force majeure events
  • Third-party service outages beyond our control
  • User-side connectivity issues

Enterprise plan subscribers may negotiate custom SLA terms with guaranteed uptime and compensation for downtime.

12. Limitation of Liability

To the maximum extent permitted by law, Lafoba and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.

Our total liability for any claim arising from these terms or your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Lafoba and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service, your violation of these terms, or your infringement of any third-party rights.

14. Modifications to Terms

We may update these Terms of Service from time to time. When we make material changes, we will:

  • Post the updated terms on this page with a new “Last Updated” date
  • Notify registered users via email at least 14 days before the changes take effect
  • Provide a summary of key changes

Your continued use of the Service after changes take effect constitutes acceptance of the revised terms.

15. Governing Law & Dispute Resolution

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless you opt out within 30 days of accepting these terms.

16. Contact Information

If you have questions about these Terms of Service, please contact us: